Your Student Support Team

How we can support you

Your Student Support Team is your main contact during your studies for general support and advice.

We can answer your general questions about studying at the University and the structure of your programme. We can direct you to specialist resources, services and support, including for academic skills development and wellbeing. We can also advise on University regulations and processes. These include confirmation of attendance, coursework and programme extensions, absences, taking a break or withdrawing from your studies, and changing your degree programme.

If you have questions about any aspect of your time at university or the resources available to you and are not sure who to ask, please do get in touch!  If we do not have the answers, we will find out, or direct you to the right people.

If you are experiencing difficulties with your studies, or your circumstances are preventing you from studying, we would encourage you to contact us as soon as possible. The sooner you let us know, the more options and resources are available. 

If you have a named Student Adviser, their name will be on your EUCLID student record. When they are not available another member of the team will cover for them.

Other sources of support

Course Organisers and teaching teams are best placed to provide you with specialist subject-related guidance. They can answer your questions on course content and assessments.

For advice on timetabling, course enrolments, placement arrangements, access to Learn and difficulties submitting assessments, please speak with the relevant course and assessment administrator. 

The University’s EdHelp service will respond to routine student administration queries, for example, on student cards, paying fees, learning resources, IT access and library facilities.

There are many service and resources you can access at the University. See our University and community support services webpage.

If your programme of study is not listed above, please email the Student Support Team with your query. A member of the team will get back to you.

Confidentiality and record keeping statement

The Student Support Team practise confidentiality within the team. At times, we may discuss circumstances you disclose to us with relevant colleagues, for example within the team, with the School’s Wellbeing Adviser, or with members of the School’s senior management team. This is to ensure we offer you the best available advice and support. Your personal information will not be shared beyond this group without your permission unless there is a significant risk of harm to you or others. 

The Student Support Team will record a note of advice or support offered to you in your Euclid student record. We also keep team notes where there are significant concerns about individual students. Our record keeping is to ensure accountable and safe working practices. Notes will be respectful, factual and relevant to the support being offered. Your Student Adviser will be happy to discuss this with you.

Support for visiting students

If you are a studying with us for a semester or an academic year as part of an exchange, the Visiting Student Office in the College of Arts, Humanities and Social Sciences is your Student Support Team.

Support for research students

Your main sources of support are your supervisor and the School's Postgraduate Research Office. If you need additional support, please contact the Student Support Team.

Location

The Student Support Team offers an on campus and an online service.  A member of the team is on campus Monday to Friday, 9am to 5pm. 

Student Support Office and School Reception:

Room 1.7, Doorway 6, Old Medical School,

Elsie Inglis Quadrangle, Teviot Place, Edinburgh EH8 9AG

Contact us

The best way to reach the team is by email.  

When you email us, let us know how you would like to be contacted. 

Most queries can be answered by email, but if you would prefer to speak with a member of the team, we can call you by phone or by video via Microsoft Teams.  

If your query is urgent, or you are distressed, please phone +44 (0)131 651 3970 or contact the School's reception on +44 (0)131 651 3969 during office hours, 9am to 5pm, Monday to Friday.  A colleague will take a note of your details and how you would like to be contacted.  A member of the Student Support Team will prioritise getting back to you.

For routine enquiries, we aim to respond within two working days during office hours, and will reply sooner whenever we can.  Response times will vary at busier times of the year, such as at the start of semester and around assessment and Exceptional Circumstances deadlines.

Emergency enquiries will be answered on the first working day they are received.

Out of hours support is also available. Contact details and further information can be found via the link below.